Privacy Policy

Effective Date: October 26, 2023

AuraPay Solutions ("AuraPay", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our services, visit our website, or interact with us. By using AuraPay's services, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include:

  • Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, date of birth, Social Security number (SSN) or other national identification numbers, and financial account information (e.g., bank account details, credit card numbers). This is typically collected when you register for an account, use our payment processing services, or contact our support team.
  • Transaction Data: Details about payments you make or receive through our platform, including transaction amounts, timestamps, counterparty information, and payment methods used.
  • Usage Data: Information about how you interact with our website and services, such as IP addresses, browser type, operating system, pages viewed, access times, and referring website addresses. This may be collected automatically through cookies and similar tracking technologies.
  • Device Information: Information about the device you use to access our services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Communication Data: Records of your communications with us, including emails, chat logs, and phone call recordings for quality assurance and compliance purposes.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide, maintain, and improve our services, as well as for compliance and security:

  • Service Provision: To process transactions, provide B2B payment services, manage accounts, and deliver the services you request.
  • Security and Fraud Prevention: To detect, prevent, and mitigate fraudulent or unauthorized activities, and to enhance the security of our platform and your data.
  • Customer Support: To respond to your inquiries, provide assistance, and resolve technical issues.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and industry standards, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. This may include verifying your identity.
  • Service Improvement: To understand how our services are used, conduct analytics, and develop new features or improve existing ones.
  • Marketing and Communication: To send you updates, promotional materials, and other information that may be of interest to you, in accordance with your communication preferences. You can opt out of marketing communications at any time.

3. How We Share and Disclose Information

AuraPay Solutions does not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • With Service Providers: We engage trusted third-party service providers (e.g., cloud hosting, payment processors, analytics providers) to perform functions on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • For Legal Reasons: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes (e.g., court orders, subpoenas), protect the rights or property of AuraPay Solutions, or protect the safety of our users or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include data encryption, firewalls, secure server environments, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period will vary depending on the type of data and the purpose for which it was collected.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: The right to request the deletion of your personal information, subject to certain legal exceptions.
  • Objection: The right to object to the processing of your personal information in certain circumstances.
  • Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

AuraPay Solutions
757 Third Avenue, Suite 200
New York, New York 10017, USA
Email: info@aurapaysolutions.com
Phone: +1 212-555-0188